How We Use Data

We collect customer information to enhance or products and the service we provide to our customers. By using this website you agree to this.

IP Addresses/Operating System/Browser Type

When you visit our web site or click on one of our links, we may automatically record your I.P. address, operating system, and browser version. We use this information to generate usage statistics and to ensure that our site and emails are accessible to the widest possible audience. We may also use I.P. addresses to track abuse of our system.

Cookies

We may use cookies to determine which third party offers our members utilize. We will never share this data in individual form.

Notification of Changes

We reserves the right to modify this privacy policy at any time without notice.

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact us via the Contact Page.

Your Acceptance of These Terms

By using this site, you agree to the TriGlobal Terms and Conditions and Privacy Policy. We reserve the right, at our discretion, to change, modify, add, or remove portions of the terms and policy at any time. All changes will take effect immediately upon their posting on the site. Please check this page periodically for changes. Your continued use of this site following the posting of changes to these terms will mean you accept those changes.

1. Definitions

   • TriGlobal: TriGlobal BV, compiler of these General Terms and Conditions with registered office in The Netherlands (Chamber of Commerce: 59464534).
   • Partner: Every natural or legal entity using one or more Services of TriGlobal.
   • (Mover) Portal: website (extranet) of TriGlobal that allows Partner controlled access to specific data or services owned by TriGlobal, including, but not limited to, Leads and Invoice details.
   • Service(s): Free or paid services that TriGlobal offers Partners through e-mail and/or via an Application programming interface (API) and/or via the (Mover) Portal and/or via one of TriGlobal’s Websites.
   • Sirelo: Websites that are publicly accessible under the recognizable brand name “Sirelo” (sirelo.org and all related websites) that provide consumers with information on movers and allows consumers to leave reviews about those movers.
   • Websites: Publicly accessible websites (of TriGlobal) that provide information via Sirelo or TriGlobal.
   • Agreement: Agreement between TriGlobal and Partner in which the details of the Services are specified.
   • Lead: Contact details of someone (Requester) who has shown an interest in a certain Service (to be specified in the Agreement).

2. General

   • These General Terms & Conditions apply to all TriGlobal’s Services, Websites and (Mover) Portal. Partner agrees to these Terms by signing up and/or using one or more of TriGlobal Services. These General Terms and Conditions are available in English and in other languages. In the event of any dispute with respect to the contents or the intention of these General Terms and Conditions, the English version shall have precedence.
   • TriGlobal has the right to unilaterally change the General Terms and Conditions. Partner will be informed via email or (Mover) Portal with adequate notice about any changes.
   • Other Terms and Conditions than those of TriGlobal do not apply.
   • The General Terms and Conditions may differ only by written comment of TriGlobal.
   • Every agreement, Service provided and liability claim is governed by the laws of the Netherlands. Disputes are resolved exclusively by the competent court in the district where TriGlobal has its registered office.
   • TriGlobal maintains discretion to grant or deny the right to access the (Mover) Portal or any of its Services.
   • In the (Mover) Portal Partner has access to change settings and information providing the different Services TriGlobal offers. These changes can impact the costs TriGlobal invoices to Partners. Partner is responsible for the correct use of this access. In the event of the username and password being misplaced, Partner immediately needs to inform TriGlobal so the account can be blocked.
   • Partner warrants that all the data provided in the Agreement, the (Mover) Portal or by any other means is actual and truthful. This relates to, but is not limited to, information concerning insurance coverage, permits, associations and services provided.
   • Partner warrants that it holds all necessary permits and licenses to operate as a moving company when providing moving services in its own country, and, whenever this applies, internationally.
   • Partner is aware that TriGlobal collects and/or publishes data regarding to, but not limited to, the performance of Partner and other companies. Partner consents to this, as far as required, even after the termination of any Agreement.
   • All Services are provided with best efforts and do not constitute an obligation to perform or guarantee commitment.

3. Service: Leads

   • During the terms of the Agreement, TriGlobal may provide and Partner shall use the Leads of TriGlobal delivered through e-mail, and/or API, and/or the (Mover) Portal, and/or (internet) applications of TriGlobal.
   • Partner pays an agreed fee per each Lead sent by TriGlobal.
   • If a Lead is incorrect, meaning both the email address and the telephone number are incorrect, Partner can report this to TriGlobal (Claim the Lead), only via the (Mover) Portal within 14 days after TriGlobal provided the Lead to Partner. Partner can claim up to a maximum of 10% of the Leads received from TriGlobal every Month.
   • Partner can request to change the Agreed maximum number of Leads and/or route Details or to stop the services of TriGlobal. Changes will come in effect only after written confirmation by TriGlobal. TriGlobal may take up to a minimum of 48 hours to process any change in the account.
   • The actual number of Leads sent to Partner, respecting any limitations agreed upon, is at the discretion of TriGlobal.
   • Both parties may terminate this Service at any time without cause. Once Partner notifies TriGlobal of the termination of the Service, Partner account will be terminated on the last day of the month.
   • TriGlobal invoices Partner for the Leads sent.
   
   TriGlobal obligations
   • TriGlobal will send Requester's data to Partner as this is necessary in order to execute the service.
   • No guarantees are offered by TriGlobal regarding the level of interest of Requesters, ability or creditworthiness to pay Partner, the accuracy of the information provided (by Requesters), or if Requester will use Partners services.
   • TriGlobal is not responsible for the receipt of Leads (with a delay) due to Partners hardware and software settings.
   
   Partner obligations
   • Partner shall only contact Requester to obtain information necessary to provide Requester with a moving quote, using Partners own Business Name as stated in the Agreement.
   • Partner shall contact a Lead within 24 hours after its receipt from TriGlobal.
   • Partner may not resell and/or pass on one or more Leads to third parties.

4. Service: Load Exchange

   • TriGlobal facilitates the Exchange of moving loads with other moving companies via the “Load Exchange” service in the (Mover) Portal.
   • The Load Exchange only facilitates the communication between Movers. The final agreement on price and other terms has to be settled outside the (Mover) Portal and is the sole responsibility of the Moving Companies involved.
   • TriGlobal is never responsible for any damages, delays, reputation losses, not meeting expectations, et cetera.

5. Service: Sirelo

   • Sirelo is a platform that enables users to leave reviews about moving companies. TriGlobal has a basic verification process (see our Review Policy on one of the Sirelo websites) and is not responsible for the contents of the reviews published.
   • Profiles of movers on Sirelo exist independently from the use of any other of TriGlobal Services.
   • Via the (Mover) Portal TriGlobal allows movers to reply to these reviews and to actively invite their clients to leave reviews. TriGlobal has the right to remove (specific information of) a reply to a review without further notification.

6. Privacy and GDPR

   • Partner shall treat the personal data associated with the Leads received from TriGlobal in accordance with the General Data Protection Regulation (GDPR) and inform the Requesters of the grounds, purposes and conditions of processing.
   • Partner has to take all necessary technical and organizational measures to secure personal data and prevent data breaches.
   • Partner shall inform TriGlobal within 72 hours about any potential or actual breach and/or loss of personal data concerning Leads received from TriGlobal. However, Partner is a Data Controller (as defined in the GDPR) and is - as such - responsible for informing the individual Requesters and the responsible authorities.
   • Partner shall not retain or process Requesters data longer than necessary for the purposes that it was transferred to Partner with.
   • Every Requester has the right to be forgotten. When a Requester makes a valid request (according to GDPR) directly to Partner or indirectly via TriGlobal to delete the personal data of Requester, Partner has to delete all data of this Requester within reasonable time.
   • As a Data Controller, only Partner is liable for any damages suffered by any Requester of any infringement by Partner of the GDPR. Partner indemnifies TriGlobal against any and all claims from Requester(s) or authorities regarding the data processing by Partner.

7. Liability

   • TriGlobal is never liable against Partner in case of indirect, incidental or special damages, lost revenue, lost profits or loss of goodwill. The total liability of TriGlobal will never exceed the total amount paid by Partner to TriGlobal during the previous 12 months, regardless of the reason for the claim.
   • The services are provided to Partner in the actual state. TriGlobal rejects all explicit or implied warranties. This includes any warranties of suitability for a particular purpose, merchantability, non-infringement, to the fullest extent permitted by law.

8. Payments

   • All mentioned prices are excluding VAT.
   • Partner shall pay the invoices within 14 days of the receipt.
   • If Partner is not willing or unable to pay an invoice, TriGlobal has the right to use a third party to collect the full amount, including legal fees, court costs and other costs. Partner is required to pay legislative costs incurred or 5% of commercial interest over the collection costs. Additional collection costs will also be charged.
   • TriGlobal has the right to increase or change (Lead or other Service) prices at their discretion annually. Prices are subject to change in case of, but not limit to, changes in currency rates.

9. Intellectual Property

   • Partner warrants that it is the owner and has the right to use all intellectual properties relating to the products and services offered through TriGlobal.
   • Partner warrants that its goods and services are offered through TriGlobal and its names, trademarks and logos are not part of third parties intellectual property rights.
   • Partner expressly consent that their names, trademarks and logos are used in connection with its printed matter, mailings, Websites, advertising campaigns and more generally as part of any promotional action performed by TriGlobal.
   • Partner indemnifies TriGlobal for any financial loss TriGlobal would suffer as a result of a third party claim arising from such third party intellectual property rights on goods and services offered to customers, Requesters or other companies through TriGlobal or names and intellectual property itself.